We are behaviour
You are in safe hands. With a 20-year track record in using culture as the lever to move the dial on organisational performance through the work we do with leaders, we are experts in delivering change programmes both face to face, and remotely – all around the globe.
Our strength is getting to the right answer
We’ve done this before
With a combined track record of over 100 years of delivering sustainable leader led transformation programmes, the Team here are brilliant at delivering lasting results through behavioural change
With content that’s steeped in science, psychology, and research, we’re famous for working closely with people at all levels of businesses across multiple sectors – to help them land and lead change.
Where we focus
Our content is well known for being practically applicable in the live environment, and delivering sustainable results and is steeped in science, psychology, insight and research.
People feeling different about work
We joined Gallagher as a team to create a new “culture” capability under the Gallagher Better Works proposition and to expand the suite of services designed to improve Organisational Wellbeing and the end-to-end People Agenda.
The Team you’ll be working with
A team of people with one mission:
To help organisations get the most from their greatest asset: their people.
Meet our managing director Sally Earnshaw
With a 25 year track record in leading people change agencies, you’ll mostly find Sally working with senior teams to help them set the tone for engagement and culture to thrive.
Sally has led successful culture programmes for some of the world’ most well-known brands such as BT, Tesco, Virgin, Nationwide, Google and Barclays helping them to create cultures where their people are excited to join, engaged to perform and inspired to stay. Most recently, Sally delivered a Compelling Story engagement event to 1000 leaders in Nationwide, passing the baton to them to go and evangelise the change story to 10,000 employees – the feedback was overwhelming:
“I have worked with Sally and the team on a large event recently and her energy was infectious. She struck the sweet spot of key messages, whilst motivating and engaging – and the team went away with belief to achieve. The collateral that Sally uses goes far beyond the event, and equips the team with tools and tactics to continuously improve as leaders. As well as that, Sally has a passion for people, always smiling and really encouraged us to challenge the norm.”
Mandy Beech, Director Retail Distribution, Nationwide Building Society
“Sally’s ability to keep senior leadership teams engaged is second to none. Having worked with Sally for the best part of 10 years I am well placed to highlight just how awesome Sally is. Sally has the gift of being able to work at CEO level but to connect just as well with front line teams. An expert and thought leader in organisational culture and behaviour and really importantly knows how to drive the change operationally that delivers unbelievable return on investment. Accountable, brave and curious at every turn.”
Scott Morrison, Head of Customer Service Operations, BT
“Sally’s expertise, infectious enthusiasm and ability to engage at all levels has landed extremely well with both myself and my board”.
Phil Brown , Anglian Water
“Sally has a fantastic ability to balance passion and thought leadership with performance focus. She can be relied on to translate latest thinking into real opportunities to deliver value.”
Lisa Blewitt, Centrica
“Sally you were amazing. I’ve been fortunate to work with NBS for over 22 years, but I honestly think that’s one of the best sessions I have ever attended. Inspirational! Thank you!”
Julie Turner Senior: Branch Manager Nationwide Building Society
Sally in action
Sally Earnshaw describes Symbolic Acts
Examples of leadership events in action
Stepping up to success | TEDx Guildford
Agile Mindsets: the importance of agile mindsets
Meet Our Team
Rupert has a track record of over 25 years working in sales, service and operational positions, linked to the delivery of behavioural change programmes across a wide variety of industries and sectors that drive lasting results.
Colleagues and clients alike respect his ability to operate with gravitas and integrity, while making sure to remain human, and to have a lot of fun along the way. Importantly too, he has a laser focus on ensuring sustainable results are delivered – as seen in the multi award winning programmes he’s launched in to companies as diverse as BT, Virgin Media, EE Retail, O2 Retail, Three, SSE, National Trust, Lloyds Banking Group, Npower. He has also acted as Lead Judge for the past 6 years on the ECCCSA, UK Customer Experience Awards and UK Digital Experience Awards panels.
Steve has spent 20 years in the field of performance improvement, helping organisations such as SSE, O2 and Centrica to make a measurable difference to their performance through people transformation programmes that see both culture and behaviours change to deliver results.
Steve has been a catalyst for our ‘rapid replication’ approach, where we are able to establish the high performing mindsets and behaviours in any unique environment and rapidly replicate throughout the organisation to deliver change. His most recent client engagement saw BT Enterprise achieve an additional £110m in revenue and a 44pt increase in interaction NPS score through 7500 people, winning them 8 awards for the mantelpiece.
Aidan has a 10 year track record in helping organisations with the cultural grapple of digital transformation, using business simulations and gamified learning techniques to catalyse change to mindsets, behaviours and working practices.
His Army background inspired a passion for experiential learning, bringing live simulation techniques to the business world, to help people experience ‘how’ to change beyond standard classroom approaches. He has a deep understanding of game science and how to use gamification strategies to drive behaviour change and most recently led a large digital change programme that saw 6,000 people engaged in more agile ways of working for a large UK bank.
Kevin has 20 years in operational roles linked to learning & development, culture change and leadership. His passion for understanding how and why humans behave in the way they do really helps to underpin the work he does in large scale transformation programmes.
This ranges from driving sales and service performance across a multi-award winning programme to reducing the cost of attrition saving an organisation over £5m in recruitment and training costs. Kevin has a creative and outcome focused way of operating – which makes him a catalyst for driving change and challenging the status quo. He has worked across all sectors and brings his keen awareness of science to all projects.
With a 30 year record working with leading brands Caroline is knowledgeable, passionate, and not afraid to push for what the right thing is for your business.
A confident manager and an expert marketer, with a knack for finding the right people and the right solution at the right time, you can rely on her to find the best path through any challenge, and maximise any opportunity with her insight, talent and enthusiasm. Her years of experience has helped many brands through transformation programmes, which brings a gravitas and “hands on” approach to support our clients.