Insights

Mindsets: The secret to making change stick

Imagine this. Your CEO announces an exciting new change programme. Sales and service training is rolled out. There are lots of inspiring workshops and presentations, a sense of excitement, some great early wins. There’s a buzz about the place. Then, day by day, week...

Mindsets: The secret to making change stick

Imagine this. Your CEO announces an exciting new change programme. Sales and service training is rolled out. There are lots of inspiring workshops and presentations, a sense of excitement, some great early wins. There’s a buzz about the place. Then, day by day, week...

Setting the tone

Setting the tone

Recently, one of my colleagues, travelled up to Manchester for a meeting. On the train, she sat opposite a young woman, who was hammering away on her laptop. She noticed that there was a sticker on the woman’s laptop lid: Work Hard. Have Fun. Make...

Ditch the gurus and learn how to uncoach

Ditch the gurus and learn how to uncoach

By Steve Bent Coaching has a horrible reputation. I should know. I am one. There’s a vast industry out there, with everything from books to conferences to blogs to online courses promising to turn you into a “master coach.” Which is all well and good, if you have...

What are you for?

What are you for?

Here’s the big question at the heart of culture change. Despite all the science and knowledge out there, all the insight on mindsets and behaviours, why do just a select handful of companies consistently ace customer experience, while everyone else still struggles to...

“Against a backdrop of digitisation, disruption and globalisation (let alone an unexpected global pandemic), the demands on leaders have never been greater…”

Sally Earnshaw MD Gallagher Culture Change

Sally Earnshaw describes Symbolic Acts

Sally Earnshaw MD Gallagher Culture Change

Examples of leadership events in action

Sally Earnshaw MD Gallagher Culture Change

GBS UK – Delivering the EX factor

GBS UK

Sally Earnshaw in conversation with The Business Reporter talks #149 ,

a simple tool to encourage positive critique throughout an organisation

Sally Earnshaw MD Gallagher Culture Change

Stepping up to success | Sally Earnshaw | TEDxGuildford

Sally Earnshaw MD Gallagher Culture Change

Drop us a line

Need some help? We'd love to hear from you
Contact