by Sally Earnshaw | Apr 2, 2020 | Leadership | Insights
Recently, one of my colleagues, travelled up to Manchester for a meeting. On the train, she sat opposite a young woman, who was hammering away on her laptop. She noticed that there was a sticker on the woman’s laptop lid: Work Hard. Have Fun. Make...
by Sally Earnshaw | Apr 1, 2020 | Leadership | Insights
Here’s the big question at the heart of culture change. Despite all the science and knowledge out there, all the insight on mindsets and behaviours, why do just a select handful of companies consistently ace customer experience, while everyone else still struggles to...
